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ITIL       V3 Qualification Tiers

Establishing the basis

ITIL Foundation

The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.  Successful completion of this qualification is worth 2 credits in the ITIL qualification scheme.

ITIL Intermediate Lifecyle Coursework
Our ITIL Intermediate Coursework consists of five modules, each with a focus on a different stage of the ITIL Lifecycle.  Participants may take as few as one of these courses to gain a more in-depth knowledge of that Lifecycle Stage, several of these as required to meet individual needs, or all of them, as in pursuit of the ITIL Expert qualification.  These qualifications are recognized within the IT industry as indicating a more in-depth knowledge of the ITIL Framework.  We provide a management focus of ITIL practice to work across teams in multiple capability areas.  Successful completion of these qualifications is worth 3 credits each in the ITIL qualification scheme.

Service Strategy
Service Design
​Service Transition
Service Operations
Continual Service Improvement

ITIL Expert
The ITIL Expert qualification is for participants who desire to take their ITIL training to the highest level.  Participants in this course can expect to complete their knowledge of the ITIL Framework across all Lifecycle Stages.  Course content includes how to utilize ITIL Concepts in real world situations to implement industry best practices.  Participants who complete this certification can expect that it will aid in career advancement within the field of IT Service Management As a prerequesite, participants must have at least 17 credits in the ITIL qualification scheme.


Courses available to take you from Foundation to Expert!
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