Frequently Asked Questions


Q: How will ITIL® Certifications help advance my career?

A: ITIL® is the recognized standard in IT Service Management.  Adding ITIL® Certifications to your resume will allow prospective employers to feel confident that you have the knowledge to implement industry best practice within their organization.  An ITIL® Expert certification will help you to be recognized as an authority on ITSM within your organization.


Q: What makes Value Driven ITSM different from other training providers?

A: We offer what we like to call the Value Driven Difference.  All of our courses are taught live by ITIL® Experts.  Even our web-based courses are 100% live.  We do not leave you to muddle through the material on your own.  After your course is over, you will retain your course materials and you will also have access to web content, a mobile app, and practice exams to help you prepare to pass your exam.  We offer a variety of course locations, including courses via WebEx to make sure that we will offer a course to meet your needs.  Intermediate and Expert courses are offered on a rotating basis so that you can complete your training on your schedule.  We also offer some of the most competitive rates in the industry.  You can be assured that you are receiving an excellent value for your money.


Q: What is an ISO/IEC 20000 assessment and what can it do for my organization?

A: ISO/IEC 20000 is the international gold standard for IT service management based on ITIL® v3.  This standard is an indicator to its customers that a company is in line with industry leading best practices.  Once an organization has passed assessment by a Registered Certification Body, a company is considered ISO/IEC 20000 certified.


Q: How can Value Driven ITSM help prepare my organization to become ISO/IEC 20000 Certified?

​A: Through our comprehensive assessment and consulting services, Value Driven ITSM can help identify and improve problem areas that would be found during an ISO/IEC 20000 assessment.  In identifying problem areas and mapping out and implementing solutions, we will help your organization to be confident that you will pass the ISO/IEC 20000 Certification when assessors arrive.  This will serve to avoid costly re-assessment that will be required if your organization does not meet requirements at the time of assessment.